Vivimi Jewelry is committed to ensuring your satisfaction with your jewelry. If, for any reason, you are not satisfied with your purchase, we offer a 30-day return period from the date of receipt.

To be eligible for a return, the jewelry must meet the following criteria:

• It must show no signs of use.
• The item must be in the same condition as when received.
• It must be returned in its original packaging.

Some items cannot be returned, including:

• Personalized jewelry.
• Items damaged due to improper use.
• Jewelry returned after the 30-day period.

1. Contact us via email at {email address} to initiate the return process.

2. Wait for the return instructions and authorization number.

3. Safely package the jewelry, including all accessories and the original packaging.

4. Return the jewelry to the provided address using a tracked shipping service.

After receiving and inspecting the returned jewelry, we will notify you via email regarding the approval or denial of your refund. If approved, the refund will be processed and applied to your original payment method.

Currently, we do not offer direct exchanges. We recommend completing the return process and, if needed, making a new purchase if you wish to receive a different piece of jewelry.

For questions about returns and refunds, please contact us via email at {email address}. We are here to ensure that your experience with Vivimi Jewelry is exceptional.